OUR STORE POLICIES
Earthside Eco Bums was created with one goal in mind: to support parents on their eco journey.
Loyal to our customers, we aim to provide you with the best quality and service we can provide. For this reason, our store policies are detailed below. Please feel free to contact us if you want to learn more.
Dispatch will occur between 1-5 business days after placing your order. Delivering to all states within Australia. Earthside Eco Bums uses Australia Post to ship products with delivery times varying based on your location.
Flat rate shipping:
$9 Standard post
$15 Express post
Free shipping to all orders over $199
Standard delivery times are estimated to be 1-10 business days.
On request, we can ship overseas with price on request. Taxes and duties are not included and may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the recipient. For more information contact your local customs office directly.
All orders are shipped with tracking. Your will receive a confirmation email displaying your tracking information once the order is shipped. To inquire about delays or tracking please contact the courier company directly and quote your tracking number.
Earthside Eco Bums is not responsible for any damage or loss caused by shipping companies – Retaining your original packaging and tracking number will aid in lodging a claim with the courier directly.
We really hope your experience with us is pleasant and will do our best to ensure a smooth process from start to completion of your order.
The following reasonable conditions apply to our Returns Policy:
Please email us and provide pictures if declaring a manufacturing fault or order error within 3 days of receiving your order.
Items to please be returned in any original, undamaged & unused condition. If we have made a mistake with your order or the items are faulty then we will cover return postage costs where applicable. Please contact us for return postage address.
Non-returnable Items include:
Nappies, Inserts, Covers, Liners and Cloth Mumma Pads. This is due to hygiene and quality control of the product.
We cannot offer a replacement or exchange on sale items and discontinued product, or items purchased as a "preorder".
Please understand we cannot honour returns for items purely due to change of mind. This is at our discretion upon discussion with you and your reason for returning items.
Please understand we cannot honour returns for items that were purchased as a preorder. This is due to us allocating that stock to you, which meant another potential interested customer may not have been able to purchase.
Earthside Eco Bums are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Act.
In order to process and send your order to you, your name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’) may be referenced or linked on our website.
We respect your privacy and any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed.
Any information you share with Earthside Eco Bums will be held with the utmost care, and will not be used in ways that you have not consented to.
The information provided on this Earthside Eco Bums web site has been compiled for your convenience. Earthside Eco Bums make no warranties about the accuracy or completeness of any information contained on this web site.
Earthside Eco Bums, including its directors, affiliates, officers, employees, agents, contractors, successors and assigns, will not accept any liability for any loss, damage or other injury resulting from its use.
Earthside Eco Bums, its directors, affiliates, officers, employees, agents, contractors, successors and assigns do not accept any liability For any damages or losses whatsoever, arising out of, or in any way related to, the use of this site and any other site linked to this site.
Earthside Eco Bums does not accept any liability for any investment decisions made on the basis of this information. This web site does not constitute financial advice and should not be taken as such. Earthside Eco Bums urges you to obtain professional advice before proceeding with any investment.
Earthside Eco Bums reserves the right to make changes, modifications, additions, deletions and corrections to the web site, at any time and without notice.
Any links have been provided for your convenience. Web sites which you are transferred to are not controlled by Earthside Eco Bums and Earthside Eco Bums is not responsible, and does not accept any liability, for the information contained on those web sites. The provision of a link does not constitute an endorsement or approval of that web site or any products or services on that web site.
Earthside Eco Bums reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation